1.1. To be eligible for a return, the item must be unused and in the same condition as when you received it.

1.2. Items that are not eligible for return include:

Downloadable digital content (e.g., games, software, eBooks).

Gift cards or vouchers.

Personalized or custom-made items.

Items marked as “final sale” or “non-returnable.”

2.1. To initiate a return, please follow these steps:

Contact our Customer Support within 14 days of receiving your item(s) to request a return authorization. You can reach us at [email protected]. Provide your order number, the name of the item(s) you wish to return, and the reason for the return.

2.2. Once your return is approved, we will provide you with a return authorization number and instructions on how to proceed.

3.1. The customer is responsible for all shipping and handling charges associated with returning the item, unless the return is due to an error on our part or a defective product.

4.1. Upon receiving the returned item and verifying its eligibility, we will process the refund within 10 business days. The refund will be issued using the original payment method used for the purchase.

4.2. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

5.1. If you receive a damaged or defective item, please contact our Customer Support immediately, providing photographic evidence of the damage or defect. We will provide guidance on how to proceed.

6.1. At this time, we do not offer direct exchanges. If you wish to exchange an item for a different one, please initiate a return as described in Section 2 and place a new order for the desired item.

7.1. If you wish to cancel your order before it is shipped, please contact our Customer Support as soon as possible. If the order has already been shipped, you will need to initiate a return as outlined in Section 2.

8.1. LVL UP EXPO reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective upon posting on our website.

By making a purchase on the LVL UP EXPO website, you acknowledge and agree to abide by the terms and conditions of this Refund and Return Policy.

For any further inquiries or assistance, please contact our Customer Support at [email protected].

Thank you for shopping with LVL UP EXPO!